T&C

GENERAL CONDUCT

• All massages are for therapeutic purposes only.

• All clients must complete a consultation form prior to treatment and will receive a brief consultation as part of their treatment.

• Treatments will only be conducted if therapist deems the treatment safe for the client to receive.

• Immediate termination of the session will ensue if the customer engages in illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behavior.

• If the session is terminated due to the customer’s inappropriate behavior, the customer is responsible for payment in full and his/her credit charge will be processed.

CANCELLATION POLICY

• Cancellation is expected 24 hours in advance for all clients. If you provide less than 24 hour notice or are a “No-Call, No-Show,” you will be responsible for a fee of $50.00. Cancellation fee will be taking immediately.

• If you are late, you will receive only the amount remaining of your scheduled appointment. The massage therapist has the right to charge the client in FULL for said services.

• Management reserves the right to cancel or reschedule appointments based on inclement weather or unforeseen circumstances. We commit to providing treatments within two weeks of the canceled treatment where possible.

• Sorry, but we are unable to provide refunds for appointments that are booked for the same day. However, if you contact TC5 Kinetic Therapy within 90 minutes of your original appointment time, you may reschedule the session for a later date.

•TC5 Kinetic Therapy has the right to cancel a treatment without notice if the client is intoxicated or inebriated.

PRIVACY

• Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian.

• Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian.

• Every client must complete an intake form prior to receiving treatment.

• By signing the Intake forms, clients are giving TC5 KINETIC THERAPY permission to hold records and data concerning the person.

• All intake and treatment notes will be kept securely on file.

• Personal information will not be shared with any third party.

CLIENTS WHO ARE MINORS

• Clients under 18 years of age must be accompanied by an adult.

• The adult must give permission for the treatment to be performed, along with co-signing the Intake form.

• The adult must be present in the room throughout the treatment.

COMPLAINTS PROCEDURE

• If a client wishes to make a complaint about TC5 KINETIC THERAPY, this must emailed to TC5KINETICTHERAPY@gmail.com subject: COMPLAINT.

• Complaints must include the date, location of the incident, the full name of the complainant, details of the complaint and a desired outcome.

• All complaints will be taken very seriously and a response will be provided within 30 day.